Careers
Customer Happiness Executive
Join Our Team as a Customer Happiness Executive at Hamilton Aquatics!
Are you passionate about delivering exceptional customer service and enjoy being the first point of contact for customers? Hamilton Aquatics is seeking a dedicated Customer Happiness Executive to handle all enquiries with efficiency and friendliness, providing clear and knowledgeable information about our programmes. If you thrive in a dynamic environment and are committed to excellence, we want you to be a part of our team!
Job Purpose: (Outline)
To provide first point of contact for all enquiries, provides clear and knowledgeable information of the programmes in an efficient and friendly manner.
Key Objectives:
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Key support for Arabic enquiries.
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Answer enquiry phone calls – from the office phone and company mobile phone.
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Answer all enquiry via phone, email, and social media platform from existing and potential customers.
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Help make bookings through enquiries and follow up with potential customers that have not booked.
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Record, report and escalate any complaints and follow up on action taken with relevant people.
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To complete any duty that is deemed necessary by the Senior Management to ensure the smooth running of Hamilton Aquatics.
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All other duties related to the role.
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How to Apply
To apply or learn more about the role, email [email protected] with reference CHE-Sep24. Please send a cover letter, CV, and copies of your qualifications.